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In the first instance, please phone us, fill out our online enquiry form or pop into our offices in Bromley South for an informal chat. We will happily tell you more about River Garden Care, how we work and what we stand for. You can meet the team and ask us any questions you have.

We will also send you our full company brochure, costs of our services and further literature so that you have all of the information you need.

2.NEEDS ASSESSMENT

Once you are happy with all of the information we have provided you about River Garden Care and would like to move forward to the next stage, we arrange a Needs Assessment meeting at a convenient time for you and any family members or representatives that you would like to be present with you.

This meeting should take place at the clients home as that is where the care is to be provided. Our Senior Care Manager will come to meet you at the agreed time. The Needs Assessment meeting is our opportunity to collectively talk about you and your needs, discuss the care service options available and formulate a care package that is best for you.

This is also our opportunity to get to know each other as well as assessing any potential risks within your home environment either for yourself or our care staff.

3. PROPOSAL OF CARE PACKAGE

Once we are fully aware of your needs and preferences and have received any relevant information, if required, from any other parties or agencies involved in caring for you, we then produce a proposal document of the care package that is most appropriate for you.

This proposal document outlines the full extent of the service we can offer, how and when we will deliver the care, and a full breakdown of the costs and contractual terms involved.

4. AGREEMENT OF CARE PLAN

Once you are fully satisfied with our proposal and are happy to proceed with working with River Garden Care, we all sign and agree the contract which details our obligations to each other. We both keep a copy for our records.

Our Care Plan details what to do if you want to change any aspect of the care service, the procedures to follow if there are any issues as well as full details of every aspect of the care service we will be delivering to you.

5. INTRODUCTION OF CARE WORKER

During the first few care visits we will always accompany our care worker with a senior care manager. This allows us the opportunity to assess how our assigned care worker is bonding with you and if there are any concerns you can easily discuss it with the senior manager.

Once you, our senior care manager and the actual care worker are satisfied with all aspects of working directly with each other, only then do we allow the care worker to work alone with the client.

6. ON-GOING ASSESSMENT AND SUPPORT

As part of our commitment to quality assurance and to ensure 100% client satisfaction, we continuously assess and review the service we offer our clients. From quarterly satisfaction surveys, to our continuous care worker appraisals, we ensure every aspect of our service is consistently delivered to the highest standard.

We underpin every part of our service with our quality guarantee, so you can always trust in us to do the right thing for your benefit.

Our service is carefully tailored to fit your care requirements and adapts as your care needs change

I just wanted to say how impressed I was to see how well your carers are looking after my Mum and supporting my Dad. I met C and S at lunch time and was impressed and relieved to observe their care and compassion

SR Bromley

I am writing just to say a very well done and congratulations on the excellent service you are providing. I met one of your caring staff at a shared client some days ago. I found her client interaction was exemplary and the happy relationship she has established with her clients is very evident. It was a pleasure to witness such excellent standards of care. I will highly recommend your agency to any that enquire.

CP Medical Response Team

Thank you for all the effort put in by your wonderful staff. I would be happy to recommend River Garden as an excellent care provider

I remember when we first met you put a lot of importance on the quality of your staff, certainly we would recommend C and K and River Garden. We would be happy to give you a reference

You and your team made (client) last days so much easier for my husband and I. (Client) really enjoyed the contact with the girls. I would certainly recommend your company

Mrs C Bromley

I wanted you to know that Mrs M’s family have had nothing but praise for the care workers from RGHC

Care Manager

Can'’t fault your company, we have been so impressed. Compared to the other companies we have used, yours is by far the most professional

RC Bromley

I want to personally thank M and yourself for so caringly looking after Mum. I would not hesitate to recommend to others the high standard and the sensitive care that you provided

BP Sidcup

Thank you for all your help, it’s carers like K and M that are needed very much and give the profession a good name.

JT Biggin Hill

We are more than satisfied, we are over the moon. You all do a fantastic job looking after her, she is noticeably more healthy and always seems happy

CM Bromley