At River Garden Care we understand that the key means that enables us to deliver home care to the highest standard is the quality of our people. Therefore we ensure that we employ care staff who share the same values, ethics and approach to care as us, so that there is consistency from the core of our organisation all the way through to the front line services we deliver.
After passing our stringent selection criteria, the staff we employ are treated with respect, kindness and support and are encouraged to self-develop, enabling River Garden Care to have at its disposal a highly motivated and happy care team with unparalleled levels of employee retention. This in turn promotes excellence in our care service which ensures high levels of satisfaction from those we care for.
All of our care staff are based locally in and around the Boroughs of Bromley, Bexley and Croydon. They are committed and compassionate individuals who strive tirelessly to ensure our clients are always satisfied. Our care staff have dedicated their working life to caring, and nothing pleases them more than to bring a smile to the faces of our clients.
Our in-house training programme ensures that all our care staff are fully competent and skilled with managing the needs of older people in a compassionate and professional manner.
Our care staff are always supported by our care coordinators who operate 24 hours a day, 365 days a year. You can rest assured that the River Garden team have the resources and know-how to deal with any eventuality.
We appreciate that caring for older people can sometimes be a challenging job for care workers and family members alike. As a responsible employer we truly care for our care staff because we strongly believe that a happy care worker means a happy client.
All new recruits undergo our 5-stage recruitment and vetting process to ensure we only hire the most professional, kind and compassionate carers. This vetting process includes an enhanced DBS check and full background checks.
River Garden Care are proud to be the first domiciliary care provider in the UK who, as a minimum, pays all of its care staff the ‘living wage’. We recognise the huge contribution that homecare workers offer our society and we believe that in order to address some of the issues the sector is facing we should, as a community, start by respecting and valuing the actual people who deliver quality care.
River Garden Care is proud to be led by a highly professional and experienced management team.
As valued clients of River Garden we ensure that you can easily access and discuss any aspect of our organisation or the service we offer you with any member of our team, whether they be our senior managers on hands-on carers.
We all share the same commitment and desire to offer you the highest quality of care and if you have any matters you would like to share with us, be they a compliment or criticism, we’re more than happy to sit down and discuss this with you.
Please see below some of the people who help run our organisation:
Senior Care Manager
With over 40 years’ care experience, Liz is a true industry expert and is responsible for leading our overall care service at the highest standards.
Training & Compliance Manager
Ingrid offers over 10 years’ experience working within homecare and is responsible for ensuring all care staff are trained to the highest level and our full compliance with all CQC and regulatory requirements.
Senior Care Coordinator
Victoria is a care professional with over 10 years’ experience. She has expert knowledge in coordinating and managing the effective delivery of the hundreds of care visits that we deliver daily within the community.
Lisa is a highly capable and experienced care operations manager and is responsible for ensuring clients are fully satisfied with all aspects of the service provided by the company.
Senior Accounts Assistant
Philippa is a dedicated accounts professional who has a solid understanding of the care sector and is responsible for all aspects of invoicing clients and managing our internal payroll.
I just wanted to say how impressed I was to see how well your carers are looking after my Mum and supporting my Dad. I met C and S at lunch time and was impressed and relieved to observe their care and compassion
I am writing just to say a very well done and congratulations on the excellent service you are providing. I met one of your caring staff at a shared client some days ago. I found her client interaction was exemplary and the happy relationship she has established with her clients is very evident. It was a pleasure to witness such excellent standards of care. I will highly recommend your agency to any that enquire.
Thank you for all the effort put in by your wonderful staff. I would be happy to recommend River Garden as an excellent care provider
I remember when we first met you put a lot of importance on the quality of your staff, certainly we would recommend C and K and River Garden. We would be happy to give you a reference
You and your team made (client) last days so much easier for my husband and I. (Client) really enjoyed the contact with the girls. I would certainly recommend your company
I wanted you to know that Mrs Ms family have had nothing but praise for the care workers from RGHC
Can't fault your company, we have been so impressed. Compared to the other companies we have used, yours is by far the most professional
I want to personally thank M and yourself for so caringly looking after Mum. I would not hesitate to recommend to others the high standard and the sensitive care that you provided
Thank you for all your help, its carers like K and M that are needed very much and give the profession a good name.
We are more than satisfied, we are over the moon. You all do a fantastic job looking after her, she is noticeably more healthy and always seems happy