Assessing Your Needs

River Garden Care have developed a robust assessment process in order for us to fully understand you and your situation before we propose your care plan.

It is essential that we demonstrate that you can place your trust in us so that you are able to fully open up and share with us your personal needs and preferences and any anxieties you may have.

We understand that this is a highly sensitive time for you and your family when sharing personal information with us. We therefore ensure that we dedicate a senior member of our care team to discuss your needs with you and that you feel comfortable sharing your thoughts with us.

We use this opportunity to reassure you that we are here to make life easier for you. We understand that growing old is a natural part of life and with it comes certain challenges and difficulties. As a responsible care provider we are able to take away some of the stresses of everyday life so you can enjoy your precious time.

Our Assessment process is a straightforward yet thorough procedure. In the first instance, we arrange with you a convenient time to come and meet you at your home. We are more than happy for family members, friends or any other representatives you would like to be present with you.

We then take the time to tell you more about River Garden Care, who we are and what we stand for.

Once you are fully comfortable and ready to open with us we then have an open discussion about you.  We like to find out as much detail about you, your life, your interests, your situation, and your preferences.  The more we know about you, the better we can assess your needs.

Sometimes you will already know exactly what type of care solution you want from us. Other times you may still be unsure. We will always work with you to tailor a care package that is best for you.
Once we have all the information that is pertinent to the service we are to offer you, we will propose your care package that outlines that full details of the care service we deem to be best for you.

Only after you are fully satisfied with all aspects of our proposal, do we then formalise a care agreement setting out in writing everything you can expect from working with us.

At all time, we are on hand to respond to any queries or concerns you may have and tailor any aspect of our service if your needs or preferences change. Please complete the attached booking form to arrange your free, no-obligation assessment.

Quality home care at affordable prices

I just wanted to say how impressed I was to see how well your carers are looking after my Mum and supporting my Dad. I met C and S at lunch time and was impressed and relieved to observe their care and compassion

SR Bromley

I am writing just to say a very well done and congratulations on the excellent service you are providing. I met one of your caring staff at a shared client some days ago. I found her client interaction was exemplary and the happy relationship she has established with her clients is very evident. It was a pleasure to witness such excellent standards of care. I will highly recommend your agency to any that enquire.

CP Medical Response Team

Thank you for all the effort put in by your wonderful staff. I would be happy to recommend River Garden as an excellent care provider

I remember when we first met you put a lot of importance on the quality of your staff, certainly we would recommend C and K and River Garden. We would be happy to give you a reference

You and your team made (client) last days so much easier for my husband and I. (Client) really enjoyed the contact with the girls. I would certainly recommend your company

Mrs C Bromley

I wanted you to know that Mrs M’s family have had nothing but praise for the care workers from RGHC

Care Manager

Can'’t fault your company, we have been so impressed. Compared to the other companies we have used, yours is by far the most professional

RC Bromley

I want to personally thank M and yourself for so caringly looking after Mum. I would not hesitate to recommend to others the high standard and the sensitive care that you provided

BP Sidcup

Thank you for all your help, it’s carers like K and M that are needed very much and give the profession a good name.

JT Biggin Hill

We are more than satisfied, we are over the moon. You all do a fantastic job looking after her, she is noticeably more healthy and always seems happy

CM Bromley