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In the first instance, please phone us, fill out our online inquiry form or pop into our offices in Bromley South for an informal chat. We will happily tell you more about River Garden Care, how we work and what we stand for. You can meet the team and ask us any questions you have.
We will also send you our full company brochure, costs of our services and further literature so that you have all of the information you need.
2.NEEDS ASSESSMENT
Once you are happy with all of the information we have provided you about River Garden Care and would like to move forward to the next stage, we arrange a Needs Assessment meeting at a convenient time for you and any family members or representatives that you would like to be present with you.
This meeting should take place at the clients home as that is where the care is to be provided. Our Senior Care Manager will come to meet you at the agreed time. The Needs Assessment meeting is our opportunity to collectively talk about you and your needs, discuss the care service options available and formulate a care package that is best for you.
This is also our opportunity to get to know each other as well as assessing any potential risks within your home environment either for yourself or our care staff.
3. PROPOSAL OF CARE PACKAGE
Once we are fully aware of your needs and preferences and have received any relevant information, if required, from any other parties or agencies involved in caring for you, we then produce a proposal document of the care package that is most appropriate for you.
This proposal document outlines the full extent of the service we can offer, how and when we will deliver the care, and a full breakdown of the costs and contractual terms involved.
4. AGREEMENT OF CARE PLAN
Once you are fully satisfied with our proposal and are happy to proceed with working with River Garden Care, we all sign and agree the contract which details our obligations to each other. We both keep a copy for our records.
Our Care Plan details what to do if you want to change any aspect of the care service, the procedures to follow if there are any issues as well as full details of every aspect of the care service we will be delivering to you.
5. INTRODUCTION OF CARE WORKER
During the first few care visits we will always accompany our care worker with a senior care manager. This allows us the opportunity to assess how our assigned care worker is bonding with you and if there are any concerns you can easily discuss it with the senior manager.
Once you, our senior care manager and the actual care worker are satisfied with all aspects of working directly with each other, only then do we allow the care worker to work alone with the client.
6. ON-GOING ASSESSMENT AND SUPPORT
As part of our commitment to quality assurance and to ensure 100% client satisfaction, we continuously assess and review the service we offer our clients. From quarterly satisfaction surveys, to our continuous care worker appraisals, we ensure every aspect of our service is consistently delivered to the highest standard.
We underpin every part of our service with our quality guarantee, so you can always trust in us to do the right thing for your benefit.