Our services are inspected regularly by the Care Quality Commission (CQC).

Following on from our recent CQC’s inspection we are pleased to have achieved an

Overall rating of GOOD.

Overall rating of GOODYou can view the summary and full report on the CQC website.

If you would like to find out more about how we are regulated, get in touch with our team on 0208 460 9571 or email info@rivergardenhomecare.co.uk

Learn more about the Care Quality Commission on their website.

We welcome your thoughts and feedback on the results of our inspection.

It is especially important we understand that the CQC audit, inspection and improvement process is a positive and continuous cycle.  It is beneficial to look forward to CQC inspections, it is an opportunity to showcase your best practice and gain positively from the inspection experience.

Why is the CQC Important.

The CQC (Quality Care Commission) is the independent regulator of health and social care in England. It ensures health and social care services are safe, of a high-quality, effective, compassionate, and meet legal standards.

This regulation allows the public to make informed decisions when choosing a care provider.

The CQC values are:

  • Excellence – being a high-performing organisation.
  • Caring – treating everyone with dignity and respect.
  • Integrity – doing the right thing.
  • Teamwork – learning from each other to be the best we can.

Thanks to Our Care Workers during COVID-19

The current coronavirus pandemic has made things even harder than usual for our care workers.

Currently more than ever, it is vital that we support our care workers.

Many of the people they support could not get through without them and we must show that we care about them and want to help them through this current crisis.

This is a difficult time, but if businesses pull together and we make sure we share information and resources, and do what we can to support each other, we will come through it stronger.

Here at River Garden Home Care, we have supplied our care workers with full protective personal equipment and trained them in line with the government COVID -19 guidelines.

This pandemic however has not deterred our Care Workers here at River Garden Home Care from continuing to provide positive and encouraging care to our Clients.  Our Care Workers have demonstrated perseverance and determination in upholding our values and services to our Clients during this difficult time.

We would like to recognise all the extra efforts made by our Care Workers during pandemic and quite simply thank you All for your priceless efforts.