Privacy Policy for River Garden Home Care

Last updated: 06/05/2026

River Garden Care Ltd as River Garden Home Care (“we”, “us”, “our”) is committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit https://rivergardenhomecare.co.uk or use our services.

1. Who We Are

River Garden Home Care Website: https://rivergardenhomecare.co.uk

We act as the Data Controller for the personal information we collect.

2. Personal Data We Collect

Information you provide directly

• Name
• Email address
• Phone number
• Address and postcode
• Enquiry details submitted via our contact forms
• Care‑related information you choose to share
• Job application details (CV, employment history, references)

Information collected automatically

When you visit our website, we automatically collect:

• IP address (with anonymisation enabled)
• Browser type and version
• Device type
• Pages visited and time spent on the site
• Referring website
• Cookies and tracking data (see Google Analytics section)

Special Category Data

If you enquire about care services, you may provide health‑related information. We only process this data with your explicit consent or where legally required.

3. How We Use Your Information

We use your data to:

• Respond to enquiries
• Provide home‑care services
• Manage client relationships
• Process job applications
• Improve our website and user experience
• Maintain internal records
• Comply with legal and regulatory obligations

We do not sell your personal data.

4. Google Analytics (GA4)

Our website uses Google Analytics 4 (GA4) to understand how visitors use our site and to improve performance and user experience.

What Google Analytics collects

Google Analytics may collect:

• Device and browser information
• Pages visited and time spent
• Clicks, scrolls, and interactions
• Approximate location (city‑level only)
• Referring website
• IP address (anonymised before storage)

IP anonymisation

We have enabled IP anonymisation, meaning your full IP address is never stored or processed by Google.

How Google uses the data

Google processes this information on our behalf to:

• Provide website analytics
• Generate aggregated usage reports
• Improve Google’s analytics services

Google may also use aggregated data to improve its own products, but Google does not receive any personally identifiable information from us.

Data sharing and storage

• Data is stored on Google servers, which may be located outside the UK/EEA.
• Google uses Standard Contractual Clauses (SCCs) to safeguard international transfers.

Cookies used by Google Analytics

GA4 uses first‑party cookies such as:

• _ga – used to distinguish users
• _ga_<container-id> – used to maintain session state

These cookies do not identify you personally.

How to opt out of Google Analytics

You can opt out by:

• Adjusting your cookie preferences on our website
• Installing the Google Analytics Opt‑Out Browser Add‑On: https://tools.google.com/dlpage/gaoptout
• Disabling cookies in your browser settings

5. Legal Bases for Processing

We process your data under:

• Consent – when you submit an enquiry or accept cookies
• Contract – when we provide care services
• Legal obligation – compliance with UK law and regulators
• Legitimate interests – website analytics, service improvement
• Vital interests – where necessary to protect life

6. How We Share Your Information

We may share your data with:

• Care staff involved in delivering services
• Professional advisers (accountants, insurers)
• IT and website service providers
• Google Analytics (aggregated, anonymised data only)
• Regulatory bodies such as the CQC
• Emergency services when required

We never sell your data.

7. International Transfers

Where data is transferred outside the UK/EEA, we ensure appropriate safeguards such as:

• UK adequacy regulations
• Standard Contractual Clauses (SCCs)

8. Data Retention

• General enquiries: up to 12 months
• Client care records: up to 7 years after services end
• Recruitment data: up to 12 months unless hired
• Google Analytics data: up to 26 months

9. Your Rights

You have the right to:

• Access your data
• Correct inaccuracies
• Request deletion
• Restrict or object to processing
• Data portability
• Withdraw consent
• Complain to the Information Commissioner’s Office (ICO)

ICO website: https://ico.org.uk

10. Security Measures

We use:

• HTTPS encryption
• Secure servers
• Access controls
• Staff training
• Regular security reviews

11. Cookies

Our website uses cookies for:

• Functionality
• Analytics (Google Analytics)
• Performance

You can manage cookies through your browser or our cookie banner.

A full Cookie Policy is available on request.

12. Third‑Party Links

We are not responsible for the privacy practices of external websites.

13. Changes to This Policy

We may update this policy periodically. The latest version will always be available on this page.

14. Contact Us

For privacy‑related enquiries, contact:

River Garden Home Care

River Garden Care Ltd
STC House
7 Elmfield Road
Bromley BR1 1LT

Phone: 0208 460 9571
Email: info@rivergardenhomecare.co.uk